Trident Moving Service

They'll quote you something low and promise your cost won't go higher, take your deposit, and then when the movers get to your house you'll be paying triple what was agreed upon, despite your inventory being exactly as listed for the quote. Over the phone they'll tell you how good their communication and customer service is, and then you'll never hear from them again unless you call to figure out what is going on. And when you're at your absolute lowest point, stressed out and miserable, they'll tell you it's nothing at all on their part and you're out of luck. I have never in my life been so disgusted with any type of company.

Move size: 3 Bedroom Home Service cost: $8000

They are the middle man who is going to tell you everything you want to hear, promise everything to get you to put in a deposit and then pass you off to the actual movers who are going to charge way more and not deliver any of it. I clarified with the person I booked with that the deposit was 100% refundable and now that the charges have gone from 4700 to 7300, the deposit is no longer refundable. It’s a total scam. I didn’t realize that they weren’t the actual movers until about 2 days before my scheduled pick up and I only found out about the extra $3,000 once the truck arrived and now I’m too deep to get out.

Move size: 2 Bedroom Home Service cost: $6700

I hired Trident to move contents in two storage spaces and was given a price for the move after giving them the dimensions of the spaces. This job was subcontracted to Cross Country Movers. When Cross Country arrived to pick up my contents, they would only take half of my contents because they said Trident had under estimated the value of the move. One-half of my contents were removed from the storage spaces and then stored in a warehouse somewhere in FLORIDA for a whole week. The move was then sublet to another company for delivery to my home. The people who delivered it were rude and my furniture was badly damaged.

Move size: 1 Bedroom Home Service cost: $3100

Trident Moving Service is the firm everyone should use for their moving requirements! They had very affordable rates and the quality of their service was unparalleled by any other movers I had used before. They worked diligently and quickly at pick-up and delivery. I had no regrets! I needed a trustworthy and efficient company and they gave me movers who were careful and quick in moving my things. They had professional tools and they were all very skilled. They managed to move me within schedule without any problem and I’m grateful.

Move size: 2 Bedroom Home Service cost: $4356

I have been in business a long time and rarely have a seen such a display of deceptive business practices and abysmal customer service as I witnessed in my recent move from Colorado to California. From using a name closely akin to a real moving company out of NC with positive reviews to quoting one price to get you to sign the binding contract and then demanding more money a week before the move because they underquoted you at the time of binding, this BROKER services company (ie, NOT A MOVING COMPANY) uses every sleezy sales pitch in the book to get your signature (think used car salesmen techniques and you get pretty close to reality with these folks). Their contract you sign is so unethical that I feel that any good attorney would have a field day with it (I mean it literally says you cannot leave them a bad review --- that should be a big red flag right there). And let me give a shout out to Justin for providing the worst customer service experience I have ever encountered (Condescending sarcasm and calling a customer stupid are a foolish and ignorant way of handling disgruntled customers --- just tackless). That is just the binding part. Next I would like to review the actual move.

As a broker service, Trident Moving Services does not move your products but rather hires out third-party movers (and from my experience, I would say bottom of the barrel types). We add alot of precious art and valuables, so we were very nervous about outsourcing our move, but the used salesman pitch (see above) sold my wife into signing their agreement. Both sides of the move came with unprofessional movers. The pickup team put a hole in the wall and wrapped things so poorly that we had complete loss damages on several items. The drop off team was one man...yes, we paid for a team and instead got one person, which means we got to basically move ourselves in instead of directing traffic. He felt the need to smoke the entire time and it took weeks to get that smell out of the new house and carpets. And because Trident Moving Services were (are) so bad with customer service, neither my wife nor I could bring ourselves to report the damages because frankly we did not have the energy to deal with them again.

I am begging you before you sign the binding contract and risk your deposit seriously consider whether these folks are people you truly want to do business with. I, for one, will never fall for their sales pitch again. RUN!!!!

Move size: 1 Bedroom Home Service cost: $7800